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FAQs

CONTACT US

•  I have a question or query, how do I contact you?

    For any questions/queries you may have, please email us or complete our contact form.

    One of our agents will get in touch with you immediately.

    help@zipjar.co

    PAYMENTS

     • What payment methods do you accept?

    We accept all types of credit and debit cards: Visa, AMEX, Mastercard... AND PAYPAL

    • Is it safe to pay on your website?

    Our site is certified by SSL and all payments are encrypted with this protocol -payments are 100% secure.

     

    SHIPPING

    • Do you ship worldwide?

    Yes, we have several warehouses internationally so shipments are worldwide, wherever you are from, you can have your ZipJar™.

    • What is the cost of shipping?

    We offer free tracked shipping!

    • When will my order be processed?

    After placing your order, our team in the warehouse will process and prepare your products for shipment within 2 to 5 days (working days). We do not process/ship on weekends.

    • Can an order be cancelled?

    If your order has not yet been shipped, you have 12 hours to cancel/change the address. If this time limit has passed we cannot change it.

    • How long will it take to receive my order?

    After processing and shipping the product from one of our warehouses, we will send you a shipping confirmation email along with information so you can track your order. Delivery times usually range from 3 to 10 working days to Europe (slightly longer for islands), 15 to 30 working days to Africa and  7 to 15 working days to North America. We do our best to ensure that your order reaches you as soon as possible.

    RETURNS

    • Do you have a refund policy/return guarantee?

    Of course, you can find all the details about our return policy by clicking here: SEE RETURN POLICY

     

    We are not responsible if the shipping company returns the package to the origin because the delivery has failed 2 or more times. This is the total responsibility of the customer.